Care Navigation

Phase 1

Care Navigation is a patient-centred approach that uses signposting and information to help Primary Care patients and their carers move through the health and social care system as smoothly as possible.

GPA has up-skilled all receptionists, to Care Navigators in our GP practices in Northampton. This means that when patients call up practices on the day, they will receive a consistent service no matter which surgery they are registered at. 

Care Navigators have been trained to understand the reasons patients are calling and will direct them to the most appropriate source of help. This often means patients will be seen quicker, and doctors will have more appointments for those more complex cases. You may be signposted to;

IAPT - (Increasing Access to Psychological Therapies)
First for Wellbeing
Community Pharmacy
Practice Nurse / ANP
Sexual Health


You can find out more information by watching the video below. 

Phase 2 - Triage Control

Operating directly within SystmOne, Triage Control uses intelligent questioning to enable Care Navigators to gather symptoms and history about a range of clinical conditions. This information allows GPs to make fast and effective decisions about the appropriate course of treatment.


Reduces the length of an average GP consultation by 25%

Reduces the need for Patients to visit the Practice by 50%

Increases the number of appointments available to Practices

Completely integrates with SystmOne records.

Triage Control

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Other training we offer

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